iZotope Customer Care - Neutron Elements Help Documentation

May 2024 · 2 minute read

Table of Contents

How to purchase the full version of Neutron Elements

If you are using the Demo version of Neutron Elements and would like the full version, you can purchase Neutron Elements direct from the iZotope online store, located at: izotope.com/store.

Once your purchase is complete, you will be sent an email confirmation and a full-version serial number that can be used to fully authorize your current installation of Neutron Elements.

iZotope Customer Care policy

Please click the following link for the latest information on our Customer Care policy Customer Support policy.

Before contacting iZotope Customer Care, you can search our Product Knowledgebase to see if the solution to your problem has already been published.

For additional help with Neutron Elements:

iZotope’s highly trained Customer Care team is committed to responding to all requests within one business day and frequently responds faster. Please try to explain your problem with as much detail and clarity as possible. This will ensure our ability to solve your problem accurately, the first time around. Please include all system specs and the build/version of Neutron Elements that you are using.

Once your Customer Care request is submitted, you should automatically receive a confirmation email from iZotope Customer Care. If you do not receive this email within a few minutes please check your spam folder and make sure our responses are not getting blocked. To prevent this from happening, please add support@izotope.com to your list of allowed email addresses.

International distribution

Customer Care is also available from our international distributors worldwide, for any customers who purchased their iZotope products through a certified iZotope distributor.

Check with your local distributor for their availability. If you would like help locating your local distributor, please contact iZotope Customer Care.

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